Transport Strike

Monica, a travel manager, and her partners on the security team help keep nearly 650 traveling executives and employees safe as they develop new customers and maintain key systems for existing customers. Today, she has more 50 travelers in the EU region, including new arrivals and departures into major European airports.

Monica receives an automated notification from Everbridge that a transportation strike has been called for tomorrow in Paris. She notes from the alert notification that she has 14 people in the Paris area. The alert message identifies two new arrivals into the area, one departure, and 11 who are working at customer locations.

The risk intelligence assesses that the strike action will be honored by other like-minded groups. While past strikes have been peaceful, there have been rowdy protests that have been disruptive to travelers and those in the area. Train service from the airport, local metro, and other services might be partially or fully suspended.

Monica wants to ensure that the travelers have a safe and trouble-free journey, and also that scheduled service calls at customers’ locations take place without delay or disruption to their businesses. Monica and her security team partners follow their standard procedures for managing the risk to people who might be affected by the strike and protest.

Monica arranges for alternate transportation for the inbound and outbound travelers, while her security partners review the advice they will provide to the travelers. She uses her company’s pre-defined communication template to send a notification to the travelers about the strike.

The notification asks the travelers to confirm receipt, and to communicate back to her company if further help is needed. The communication template specified employees receive the message by e-mail, mobile app push notification, and SMS -based on local working hours. An automated escalation process is built into the template to ensure that employees respond, or further action can be taken if they don’t. She reminds them of the SOS button and Everbridge hotline should they need emergency travel, medical, or security assistance.

The Everbridge risk intelligence team updates information on the planned strike and protest as it evolves. Monica and the security team push the updates out to the travelers to keep them up-to-date and ensure their safety. When the strike is over, a final message goes out to the travelers in the area.

Monica and the security team review their performance for this event. They averted disruptions to the inbound and outbound travelers’ journeys, and they helped employees in the area avoid getting caught up in the protest. And they received a message of congratulations from one of the service technicians…he reported that customer was very impressed that her company was aware of the strike and able to perform the scheduled service on time, preventing downtime and possible loss of revenue.